33bf Privacy Policy — Our Commitment to Protecting Your Information

33bf (https://33bf.org) is an international online gaming platform dedicated to providing Bangladeshi players with a safe and enjoyable gaming experience. Our Privacy Policy outlines our commitment and responsibilities in protecting the personal information of our members.

33bf's Privacy Policy is built in accordance with international data protection standards. We believe every member should have control over their own data. This policy explains in plain language what information we collect , why we collect it, how we store it, and how you can have it deleted if you wish.

This Privacy Policy applies to the 33bf website, mobile app, and all other digital services. Third-party websites or services associated with 33bf may have their own privacy policies, for which 33bf is not responsible.

33bf collects only the information that is necessary. Gathering unnecessary personal data goes against our policy. A detailed breakdown of the types of information we collect is provided below.

33bf uses member information only for specific, legitimate purposes. We never sell your data or share it with third parties without your consent. All purposes for which we use your data are transparently listed below.

• Account Management: Your information is used for registration, login, and account verification.
• Payment Processing: Your information is used to process deposits and withdrawals.
• Customer Support: Your information is used to resolve your complaints and queries.
• Security Assurance: Data is used to detect and prevent fraud, money laundering, and other illegal activities.
• Responsible Gaming: Gaming behavior is analyzed to identify problematic patterns and provide members with the right support.
• Legal Obligations: Data is used to meet regulatory requirements and fulfil legal obligations.
• Service Improvement: Usage patterns are analyzed to improve your experience on the platform.
• Promotional Communications: Information about bonuses and offers is sent with your consent.

33bf never sells your personal information. In certain limited circumstances, some data may be shared with specific parties. The purpose and scope of each instance of data sharing are clearly outlined below.

• Payment Providers: Only the information required to complete transactions is shared with approved payment gateways, including bKash, Nagad, and Rocket.
• KYC Partner: Identity document details are shared with approved third-party KYC providers for identity verification.
• Law Enforcement: Information may be disclosed in response to a court order or legal obligation.
• Security Agencies: Information may be shared when required to assist in fraud or money laundering investigations.
• Business Acquisition: In the event of a change in ownership of 33bf, your information may be transferred to the new entity.

Cookies and similar technologies are used on the 33bf website and app. Cookies are small text files stored on your device that help improve service quality. In line with 33bf's Privacy Policy, cookie usage is limited and purpose-driven.

• Essential Cookies: These are required to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and theme.
• Analytics Cookies: Site usage statistics are collected and used to improve our services.
• Marketing Cookies: Used to show relevant ads — you can opt out of these at any time.

Cookies can be managed or deleted through your browser settings. However, disabling essential cookies may prevent certain features of 33bf from working properly.

33bf employs industry-leading technology to keep your data secure. Our security infrastructure is regularly audited and updated by independent third-party experts. The Privacy Policy and security measures at 33bf work together to ensure your information remains fully protected at all times.

• 256-bit SSL Encryption: All data transfers are protected with the highest level of encryption.
• Two-Factor Authentication (2FA): An additional layer of security can be applied when logging into your account.
• Firewall & DDoS Protection: Servers and networks are protected against cyber attacks.
• Regular Security Audits: Third-party cybersecurity experts conduct regular vulnerability assessments.
• Data Masking: Staff can only view the information necessary for their role — full sensitive data is not visible to everyone.
• Secure Data Centers: All data is stored in ISO-27001 certified data centers.

33bf does not retain your information longer than necessary. However, certain data must be kept for a specified period to comply with legal obligations and regulatory requirements.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Transaction History: A minimum of 7 years for legal requirements.
• KYC Documents: Up to 5 years after account closure.
• Gaming Logs: Up to 2 years for dispute resolution purposes.
• Communication Records: Support tickets and chat logs for up to 1 year.
• Marketing Data: Deleted immediately upon unsubscribing.

Once the applicable retention period expires, data is securely and permanently deleted or fully anonymized.

Under 33bf's Privacy Policy, every member has the following rights over their own data. To exercise these rights, please contact our support team.

33bf strictly prohibits anyone under the age of 18 from using the platform. We never knowingly collect personal information from minors.

• Age verification is mandatory at the point of registration.
• Age verification is carried out as part of the KYC process.
• Any account found to belong to a minor will be immediately closed and all associated data will be deleted.
• Parents can report any suspicious accounts to 33bf support.

33bf may update this Privacy Policy from time to time. Members will be notified of any significant changes via email or in-app notification.

• The date of each version is noted at the top of the page.
• For significant changes, at least 30 days' notice will be provided in advance.
• Continued use of the platform after a notice has been issued will be considered acceptance of the updated policy.
• If you do not agree to the changes, you have the right to close your account.

For any questions or concerns about the Privacy Policy, please reach out to the 33bf support team. We are always here for you — transparently and responsibly.